Sitting somewhere between an online estate agent and a traditional estate agent, perhaps Express Estate Agency are best described as a true hybrid estate agent.
They achieve this by using the latest in technology alongside good old-fashioned human interaction. It’s an approach that more and more high street and online agents seem to be adopting.
They’ve also been around for some time which has helped them to perfect their offering and pricing.
Express Estate Agency operate across the UK and are actually one of the larger ‘online’ estate agents in the UK.
What They Offer:
At the time of conducting our Express Estate Agency review we found their service consisted of the following:
- Free professional photography
- 24/7 buyer enquiry line
- Advertising on 700+ sites including Rightmove & Zoopla
- Free valuations
- Specialist sales progression department
- Able to negotiate your onward purchase
Express Estate Agency are very much like your traditional high street estate agent but without any local offices. Instead, you get a fairly innovative online platform to manage and negotiate sales.
That may sound like an online agent, and in many ways they are. However, one big difference is that they only work on a commission basis. That means the price you pay will depend very much on the price your property sells for. That may work out good or bad depending on how much your property is worth.
How It Works
The process of selling a property through Express Estate Agency will feel quite familiar if you’ve ever sold a property before. If not, or if it’s been a while since you did, here’s what will happen…
Firstly, you’ll need to book a free valuation. This is very much like any other agent you could choose. However, we must say that Express Estate Agency lack some level of transparency on their website. It’s hard to find any details of their fees or the process you’ll go through.
That means that during your valuation, you can expect some level of ‘sales pitch’ from the attending agent. They’ll discuss exactly what they offer and the benefits of using them.
Once you list with Express Estate Agency, they’ll take care of everything very much like your local high street estate agent might. That means they’ll take photographs, write a description and get your listing live. They’ll then help arrange viewings.
You can manage everything through their online portal and the sales progression team will step in and help out once you’ve accepted an offer. They state that their aim is to sell your property within 30 days.
How Do They Use PropTech?
One of the main boasts on their website is the innovative technology they use alongside the property experts that add the human touch.
However, there isn’t a great deal of information available about exactly what the technology does and how good it actually is.
Express Estate Agency Reviews
On the whole, customer reviews for Express Estate Agency are mostly positive. However, there are definitely a fair few negative comments around. Most of these tend to be orientated around the level of customer service, with unreturned calls and missed appointed often being mentioned.
